Complaints Policy

Complaints Policy

At Lasthebest, we are committed to providing high-quality products and excellent

customer service. However, we understand that sometimes things can go wrong. If
you have a complaint, we want to hear from you so we can resolve the issue
promptly and effectively.
1. How to Make a Complaint
● Contact Us: If you have a complaint, please contact our customer
service team as soon as possible. You can reach us via:
● Email: support@lasthebest.com
● Mail: Lasthebest, support@lasthebest.com, United Kingdom
2. Information to Provide
● To help us address your complaint efficiently, please provide the
following information:
● Your full name and contact details
● Order number (if applicable)
● A detailed description of the issue
● Any relevant supporting documents or images
3. Our Complaint Handling Process
● Acknowledgment: We will acknowledge receipt of your complaint within
[insert number] business days.
● Investigation: Our team will investigate the issue thoroughly and may
contact you for further information if needed.
● Resolution: We aim to resolve complaints within 3-12 business days. If
the issue is complex and requires more time, we will keep you informed
of our progress.
4. Resolution Outcomes
● Depending on the nature of the complaint, possible resolutions may
include:
● Replacement of the product
● Refund
● Apology and explanation
● Other appropriate actions to rectify the situation
5. Escalation
● If you are not satisfied with the resolution provided, you may request to
escalate the complaint to a manager or senior staff member for further
review.
6. Feedback
● We value your feedback and use it to improve our products and
services. Please let us know if there are any areas where we can
enhance your experience with Lasthebest.
7. Contact Us
● For any questions or further assistance regarding our complaints
policy, please contact us at support@lasthebest.com. We are here to
help!