Return Policy

At Lasthebest, we want you to be completely satisfied with your purchase. If you're not happy with your order, our return policy makes it easy to return items.

  1. Eligibility for Returns

    • Items must be returned within 14 days of receipt.
    • Products must be unused, in their original packaging, and in the same condition as received.
    • Certain items, such as perishable goods, custom products, or personal care items, may not be eligible for return. Please check the product description for specific return eligibility.

  2. How to Initiate a Return

    • Contact Us: Email our customer service team at [insert email address] with your order number and reason for return.
    • Receive Authorization: We will provide you with a return authorization and instructions on how to send your item back.

  3. Return Shipping

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping service or purchasing shipping insurance for items over £50.

  4. Refund Process

    • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed to your original payment method within [insert number] business days.

  5. Exchanges

    • If you need to exchange an item for a different size or color, please contact us to ensure availability. Exchanges are subject to the same conditions as returns.

  6. Damaged or Defective Items

    • If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.

  7. Contact Us

    • For any questions or assistance with returns, please reach out to us at support@lasthebest.com . Our team is here to help!